Privacy Policy

At Square Housing – Homeshare Specialists, we are committed to protecting your privacy.
This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.

By using our website, you agree to the practices described in this policy.

1. Who We Are

Square Housing – Homeshare Specialists
We provide tenant-finding and homeshare services for HMO landlords across Birmingham and surrounding areas.

If you have any questions about this policy, contact us at:
📩 Email: [Your Email]
📞 Phone: [Your Phone Number]

2. Information We Collect

We may collect the following types of information:

a. Information You Provide Directly

  • Name
  • Email address
  • Phone number
  • Property details
  • Tenant requirements
  • Messages sent via contact forms or WhatsApp
  • Booking information

b. Automatically Collected Information

When you visit our website, we may collect:

  • IP address
  • Browser type
  • Device information
  • Pages you view
  • Time spent on our site
  • Cookies and tracking data

This helps us improve website performance and user experience.

3. How We Use Your Information

We use your information to:

  • Provide tenant-finding and homeshare services
  • Respond to enquiries
  • Contact you about bookings or appointments
  • Send updates or important service information
  • Improve our website and marketing
  • Ensure security and prevent fraud

We do not sell your personal information to third parties.

4. Legal Basis for Processing (UK GDPR)

We process your data based on:

  • Legitimate interests (providing services, marketing, improving website)
  • Contractual necessity (when you request or book a service)
  • Consent (for newsletters, cookies, or optional data)
  • Legal obligations (in cases where we must comply with the law)

5. How We Store & Protect Your Data

We take appropriate technical and organisational measures to ensure your data is safe, including:

  • Encrypted website connection (HTTPS)
  • Secure email systems
  • Limited access to personal information
  • Regular security checks and updates

6. Sharing Your Information

We may share information only when necessary and with trusted third parties such as:

  • Property advertising platforms
  • Email service providers
  • Hosting providers
  • Payment or invoicing systems
  • Professional service tools used for marketing

All third parties comply with data protection laws.

We never sell or rent your data.

7. Cookies & Tracking Technologies

Our website may use cookies to:

  • Improve user experience
  • Analyse website traffic
  • Save preferences
  • Support marketing tools

You can control cookies through your browser settings.

8. Data Retention

We keep your information only for as long as necessary:

  • Enquiries: up to 12 months
  • Client records: as required by law or for legitimate business purposes
  • Cookies: as set by your browser or until deleted manually

9. Your Rights (Under UK GDPR)

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent at any time
  • Request a copy of your data
  • Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise your rights, contact us at:
📩 Email: [Your Email]

10. Links to External Websites

Our website may contain links to other websites.
We are not responsible for their content or privacy practices.
Please review their privacy policies before providing personal information.

11. Updates to This Policy

We may update this Privacy Policy occasionally.
The latest version will always be available on this page.
Please check regularly for updates.